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Redefining CRM: Trends and Strategies for 2024

Redefining CRM: Trends and Strategies for 2024

Gibu Mathew, Vice President & General Manager of Asia-Pacific, Zoho Corporation

Trending Today: Rate Our Govt's Customer Service

Trending Today: Rate Our Govt's Customer Service

Digitally Bridging Businesses and Customers

Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

The Rise of Southeast Asia's E-Shoppaholics

The Rise of Southeast Asia's E-Shoppaholics

Fariz Maswan, Head of Sales & Partnership, Ninja Van Malaysia

Twelve Years On, It’s Still Style Over Speed

Twelve Years On, It’s Still Style Over Speed

Asep Ahmad Iskandar, Founder, Art of Speed

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

AI Assembled: How IKEA's BILLIE AI Could Change The Face of Customer Experience

Byron Fernandez, Executive Vice President & Group Chief Information Officer , TDCX

Using Disney and Pokémon IP to Help Businesses Drive Sales and Improve Customer Retention

Using Disney and Pokémon IP to Help Businesses Drive Sales and Improve Customer Retention

Gary Chin, Founder & Director, Promo Partners

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

How B2C Fintech Is Trying To Bypass Middlemen Like Agents and Banks

Jonathan Ong, Head of Direct-to-Consumer, Qoala | Wong Wai Ken, Malaysia Country Manager, Stashaway

Reinventing Optical Shopping

Reinventing Optical Shopping

Daniel Lim, Founder, Spectaclex

Engaging Customers The Smart Way

Engaging Customers The Smart Way

Stephen Lim | Alvin Chooi, Co-Founders, Fusion QB

TDCX Making SEA The Hub Of CX Outsourcing

TDCX Making SEA The Hub Of CX Outsourcing

Byron Fernandez, Executive Vice President & Group CIO, TDCX

Habib Group Glittering On High Demand For Gold

Habib Group Glittering On High Demand For Gold

Dato' Sri Meer Sadik, Group Executive Chairman, Habib Group

Using Tech to Recommend the Best Handymen & Service Experts

Using Tech to Recommend the Best Handymen & Service Experts

Lua Jes Min, CEO, Recommend.my

WhatsApp Business Is Not Enough

WhatsApp Business Is Not Enough

Gerardo Salandra, CEO, Respond.io | Iaroslav Kudritskiy, COO, Respond.io

The Magic of Conversational AI

The Magic of Conversational AI

Beerud Sheth, CEO, Gupshup

Digital and Personalised Customer Service

Digital and Personalised Customer Service

Guray Ozturk, Business Development Director, Infobip

 
 




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Listen now : Open For Business : Yoon Jun Jie, Founder and CEO, Capsphere

Today’s Shows



6:00 AM

The 6AM Stretch

7:00 AM

World Market Watch

Carlos Casanova, Senior Economist, UBP

7:15 AM

Morning Brief

7:30 AM

Morning Brief

Frederick Kleim, Managing Director of Episteme Consultants

7:45 AM

Top Story

Dr Muhammad Mohan, President, Transparency International Malaysia (TI-M)

8:00 AM

The Breakfast Grille

Alison Taylor, Author of "Higher Ground: How Business Can Do the Right Thing in a Turbulent World"

8:30 AM

Morning Brief

Raymon Ram, Certified Fraud Examiner & Anti-Money Laundering Specialist, Graymatter Forensic Advisory

8:45 AM

Morning Brief

9:00 AM

Opening Bell

9:15 AM

Opening Bell

Imran Yusof, Head of Research, MIDF

9:35 AM

The Property Show

10:05 AM

Open For Business

Yoon Jun Jie, Founder and CEO, Capsphere

11:00 AM

The Workplace

Emellia Shariff, Managing Partner, Speak Up Malaysia

12:00 PM

Enterprise Explores

The Gig Economy and Its New Frontier

1:00 PM

The Breakfast Grille Repeat

Alison Taylor, author of "Higher Ground: How Business Can Do the Right Thing in a Turbulent World"

2:05 PM

Beyond the Ballot Box

Forced Migration in ASEAN: What Can We Do About It?, Andrew Hudson, CEO, Centre for Policy Development (Australia)

3:05 PM

Earth Matters

Smoke and Mirrors - The Realities of Plastic Credits and Offsetting, Emma Priestland, Global Corporate Campaigns Coordinator, Break Free From Plastic Movement

4:05 PM

Health & Living

Brain Waves, Dr Azlina Ahmad Annuar, Neurogeneticist

5:00 PM

Top 5 at 5

6:00 PM

Inside Story

7:00 PM

Front Row [REPEAT]

8:00 PM

Cruise Control

10:00 PM

The Pulse